In-stock items are shipped within 3 business days. Made-to-order pieces take approximately 6-12 weeks for production, unless otherwise specified. Once your item has shipped, you will receive a notification with tracking information.
Ground shipping is free and we ship via UPS or FedEx. We also offer expedited shipping with additional charges at checkout.
We currently only ship within the US.
If you receive an item with a manufacturing defect, please email hello@otessa.com within 14 days of delivery to request a replacement. The item must be unused and in its original packaging. We reserve the right to decline replacement requests if we suspect the items have been intentionally damaged or misused.